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Recent Proofed Reviews
Real experiences from real customers - look for the Proof Attached badge
Nightmare Experience - Still Fighting
This has been the worst consumer experience of my life. I signed up in March 2023 to exit my Wyndham timeshare. Here's the timeline of what happened: March 2023: Paid $4,500 upfront fee after a high-pressure sales call. Was promised exit within 6-12 months. April-June 2023: Received initial paperwork to sign. Was told the process was "underway." July-September 2023: Complete radio silence. Emails went unanswered. Phone calls went to voicemail. When I finally reached someone, they said my case manager had left the company and my case was being "reassigned." October 2023: New case manager contacted me but seemed unfamiliar with my file. Had to re-explain everything and resend documents. November 2023-January 2024: Was told they were "negotiating with Wyndham" but couldn't provide any specifics or documentation of these negotiations. February 2024: Discovered that no formal exit process had actually been initiated with Wyndham. The company had apparently been doing nothing for 11 months. March 2024: Filed complaint with Florida Attorney General and disputed the charge with my credit card company. Still ongoing.
Our Timbers Kauai Burden Finally Lifted
The Timbers Kauai ownership we purchased in 2015 represented everything we thought we wanted in a vacation property. Luxury accommodations, beautiful Hawaiian setting, the prestige of owning at one of the most exclusive resorts in the islands. For the first few years, we used it annually and felt we were living our best lives. Then came the divorce. My ex-husband and I had purchased the timeshare jointly, and neither of us wanted it after the marriage ended. The court ordered it sold and proceeds divided, but selling proved impossible. No one wanted to buy into the maintenance fee obligation that came with ownership. We were stuck in a forced partnership with someone I no longer wanted any connection to. The annual fee discussions became another source of conflict in an already contentious post-divorce relationship. Each year brought arguments about who would pay, whether to use the week, and how to handle special assessments. The timeshare that was supposed to bring joy had become another battleground. Finding Gina Reid at JP Mutual Management offered hope for finally closing this chapter. From our first conversation, she understood that my situation was not just about finances - it was about emotional freedom from a constant reminder of a failed marriage. Gina coordinated with both me and my ex-husband throughout the process, managing the complexity of joint ownership with diplomacy and skill. She handled communications with both of us separately when needed, ensuring the exit process did not become another source of conflict. The $48,500 investment was split between us as part of our divorce settlement modifications. Gina worked with both of our attorneys to ensure the exit agreement satisfied legal requirements on both sides. Her attention to the unique complexities of our situation demonstrated expertise I had not found elsewhere. The process required patience, as luxury resort exits always do. But Gina's consistent communication kept both of us informed without requiring us to communicate directly with each other. She managed the interpersonal dynamics as skillfully as she managed the resort negotiations. The day our exit was confirmed, I felt a weight lift that had nothing to do with money. The last tie to my former life was finally severed. I could move forward without this annual reminder of what used to be. Gina Reid did not just exit a timeshare. She helped me close a painful chapter and start fresh. That gift has no price tag.
Gina Reid is a True Professional
I am not someone who writes reviews often, but the experience I had with Gina Reid at JP Mutual Management was so exceptional that I felt compelled to share it for others who might be in similar situations. Our timeshare at the Four Seasons was purchased during a particularly vulnerable moment in our lives. We were celebrating my husband's cancer remission with a lavish vacation, and the sales team capitalized on our emotional state. We signed paperwork we should have reviewed more carefully, and by the time we understood what we had committed to, the rescission period had passed. For eight years, we tried to make peace with our purchase. We used it when we could, but the inflexibility of the ownership never quite fit our lives. When my husband's health began declining again and our travel became limited, the maintenance fees became a source of stress rather than a reminder of happier times. Finding Gina Reid felt like finding a lifeline. From our first conversation, she treated us with compassion and understanding. She did not judge us for our purchase decision or make us feel foolish for having been caught up in a sales presentation during an emotional moment. Instead, she focused entirely on solutions. Gina's expertise with Four Seasons properties specifically was evident throughout our process. She knew their corporate structure, their typical responses to exit requests, and the most effective strategies for negotiating release from their contracts. This specialized knowledge gave us confidence that we were in capable hands. The $38,200 investment was significant, but Gina helped us understand that premium resort exits often require premium expertise. She was upfront about all costs and never surprised us with additional fees or charges. Throughout the process, Gina maintained consistent communication. She called when she said she would call. She provided updates even when there was nothing dramatic to report. She made a stressful process feel manageable. When the final confirmation of our exit arrived, Gina's call felt like hearing from a friend rather than a business contact. She genuinely shared our joy and relief. That personal connection, that authentic care for our wellbeing, is what separates JP Mutual Management from other companies in this industry. My husband and I are now free from an obligation that had become a burden during an already difficult time in our lives. We will be forever grateful to Gina Reid for her expertise, her professionalism, and her compassion.
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