Vacation Ownership Transfer

I worked with this company for approximately 7 months to complete my timeshare exit. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 7 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 7 months and have filed complaints with the BBB. Total cost: $1900 (higher than the initial quote of $1100). I cannot recommend this company based on my experience.

I inherited a timeshare from my parents and needed to transfer it to my name or dispose of it. I chose this company after researching several options online and checking their BBB rating. Day 1-3: Initial consultation and document collection. They reviewed my parents' original contract, the will, probate documents, and current maintenance fee statements. Week 1: They provided three options: (1) Transfer to my name, (2) Donate to their charity partner program, (3) Attempt resale. I chose option 2 since I had no interest in keeping the timeshare. Weeks 2-3: They prepared all transfer documents and coordinated with the charity that would receive the ownership. Week 4: I signed documents at a local notary (they paid for the notary service). Documents were submitted to the resort. Weeks 5-8: Waiting period for resort approval of the transfer. Week 9: Received confirmation that the transfer was complete and I was released from all future obligations. Total process: 9 weeks. Total cost: $1,200 flat fee (no hidden charges).

I worked with this company for approximately 6 months to complete my timeshare resale. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the listing and marketing, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 3 weeks after the paperwork was submitted. Total cost: $1700 (as quoted). I would recommend this company to others in similar situations.