Vacation Ownership Transfer

I worked with this company for approximately 17 months to complete my timeshare deed-back. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 17 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 17 months and have filed complaints with the BBB. Total cost: $1500 (higher than the initial quote of $1500). I cannot recommend this company based on my experience.

After 3 years of paying $1,400 annual maintenance fees on a timeshare I never used, I decided to exit. My experience with this company was bumpy but ultimately successful. Initial Contact (Month 1): The sales rep was very optimistic about getting me out quickly. Red flag in hindsight - they promised 4-6 months, but later I learned my resort is notoriously difficult. Document Phase (Months 1-2): Standard document collection. They were thorough but slow to respond to my questions during this phase. Negotiation Phase (Months 3-9): This is where it got complicated. My resort (Westgate) apparently has a policy against third-party exit companies. My case manager had to pivot strategies multiple times. We went from negotiation to potential legal action to finally finding a deed-back program the resort quietly offers. Resolution Phase (Months 10-12): Once we found the deed-back program, things moved faster. I had to pay my maintenance fees current (about $2,800 in arrears) plus a $500 deed-back processing fee to the resort. Total cost: $3,500 to the exit company + $3,300 to catch up and transfer = $6,800 total. Total time: 12 months.

I worked with this company for approximately 17 months to complete my timeshare charity donation. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. The document phase went smoothly but communication became inconsistent during months 3-7. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the charity donation as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 3 weeks after the paperwork was submitted. Total cost: $3900 (as quoted). Mixed feelings overall, but they did get the job done.