Experience
I worked with this company for approximately 14 months to complete my timeshare deed-back. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 14 months instead of the 6 months they initially quoted.
I'm still waiting for resolution after 14 months and have filed complaints with the BBB.
Total cost: $1700 (higher than the initial quote of $1800). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
Communication gaps during the middle months were frustrating. Timeline estimates were not accurate.
Advice for Others
Consider consulting with a real estate attorney before signing with exit companies.
Ratings Breakdown
Transparency
2/5
Communication
1/5
Timeline
1/5
Professionalism
1/5
Outcome
1/5
Documentation
- Contract/Agreement
- Email Correspondence
- Call Logs
- Screenshots