Cornerstone Exit Group

Fourteen months is too long for an exit company that quotes eight to twelve. But Cornerstone did get our exit confirmed with complete documentation, and I want to give credit where it is due. The delay was real — Cornerstone explained it was attributable to a staffing transition at the resort's legal department — and they were communicative during the extension period. Not a great experience overall, but a legitimate outcome. Four stars despite the timeline because the communication was honest and the result was real.

Our exit from a Holiday Inn Club vacation ownership took twelve months — at the upper end of their stated range. Communication was adequate but barely. Every update required us to call first. The exit is legitimate and the documentation is complete. I am not giving a lower rating because they did deliver on the core promise. But the experience in between was impersonal and effort-intensive from the client side. If you choose Cornerstone, plan to manage the process actively yourself.

I paid $3,200 in exit fees at signing. For the first six months, I received one form email confirming receipt of my payment and nothing else. When I called at month three, I was told my case was assigned. When I called at month five, I was transferred three times and eventually reached someone who said they would call me back. They did not. At month seven, I escalated in writing to the company owner. The exit was eventually confirmed at month thirteen. The result is real but I would not wish this experience on anyone.

I worked with this company for approximately 14 months to complete my timeshare deed-back. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 14 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 14 months and have filed complaints with the BBB. Total cost: $1700 (higher than the initial quote of $1800). I cannot recommend this company based on my experience.

At the ten-month mark, I have no exit confirmation and no realistic update from Cornerstone about when one is coming. Their stated timeline was eight to twelve months. When I asked two months ago what month eleven would look like, I was told they could not make specific commitments. I have filed a complaint with the Indiana Attorney General's consumer protection office and am consulting with an attorney about my options. I will update this review with the final outcome when one exists. Do not recommend.

Our exit took fifteen months. During that time, we experienced two case manager changes with gaps in service each time, received contradictory information about where our case stood, and were told on one occasion that our case had been "temporarily misfiled." The exit is real — we received our release documentation. But the level of disorganization involved in getting there was not acceptable for a paid professional service. Two stars because the outcome exists but the process was genuinely poor.