Experience
I worked with this company for approximately 13 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 13 months instead of the 6 months they initially quoted.
I'm still waiting for resolution after 13 months and have filed complaints with the BBB.
Total cost: $1600 (higher than the initial quote of $2100). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
Communication gaps during the middle months were frustrating. Timeline estimates were not accurate.
Advice for Others
Consider consulting with a real estate attorney before signing with exit companies.
Ratings Breakdown
Transparency
2/5
Communication
1/5
Timeline
1/5
Professionalism
1/5
Outcome
1/5