Vacation Liberation Co
Nevada
Rating Breakdown
Reviews (3)
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I worked with this company for approximately 13 months to complete my timeshare resale. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 13 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 13 months and have filed complaints with the BBB. Total cost: $2000 (higher than the initial quote of $2500). I cannot recommend this company based on my experience.
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
Smooth Process from Start to Finish
Started the process in June, completed by November. The company followed their stated timeline closely. Initial document review took 2 weeks, resort notification letter was sent in week 3, and the back-and-forth with the resort took about 3 months. Final transfer documents were completed in October, and I received my release letter on November 15th. Total cost was $2,800 with no surprises.
Communication was consistent throughout. Received weekly email updates and monthly phone calls from my case manager. The online portal for tracking status was helpful. They explained each phase clearly before we began.
Poor Communication Throughout
I worked with this company for approximately 16 months to complete my timeshare transfer. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 16 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 16 months and have filed complaints with the BBB. Total cost: $1900 (higher than the initial quote of $1400). I cannot recommend this company based on my experience.
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.