Experience
I worked with this company for approximately 5 months to complete my timeshare exit. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 5 months instead of the 4 months they initially quoted.
I'm still waiting for resolution after 5 months and have filed complaints with the BBB.
Total cost: $3200 (higher than the initial quote of $3000). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
Had multiple case manager changes which set the process back each time.
Advice for Others
Avoid upfront fees - legitimate companies often offer payment plans or contingency pricing.
Ratings Breakdown
Transparency
2/5
Communication
1/5
Timeline
3/5
Professionalism
2/5
Outcome
3/5
Documentation
- Email Correspondence
- Call Logs
- Screenshots