Still Waiting After Many Months

I worked with this company for approximately 8 months to complete my timeshare deed-back. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 8 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 8 months and have filed complaints with the BBB. Total cost: $3500 (higher than the initial quote of $2600). I cannot recommend this company based on my experience.