Overpromised on Timeline, Underdelivered on Communication

The most frustrating part of my experience with Legacy Resorts Group is not that things went slowly — resale markets are unpredictable and I understood that going in. The frustrating part is that they were not honest about what was happening. I owned a Diamond Resorts unit that I had purchased about seven years ago. The maintenance fees had gone up every single year and I had stopped being able to use the property due to availability issues. I contacted several companies before settling on Legacy. Their pitch was confident — they quoted a four to five month timeline and seemed genuinely familiar with Diamond point packages. The marketing fee was $1,200. I paid it and we started. Month three: a form email. Month four: another form email. When I called, I got a live person who told me the market was "seasonal" and things would pick up. Month five: same. Month six: I asked to speak with a manager. I was told one would call me by end of week. End of week came and went. In month seven, I received a call saying there was a potential buyer. The offer came in significantly below our listing price. I countered and the buyer walked. We then waited another six weeks for the next inquiry. We are now at month ten. I am still waiting. I am still paying maintenance fees on a property I do not want. The $1,200 upfront fee is gone regardless of outcome. I cannot recommend this company based on my experience so far.