Slow and Inconsistent — But They Delivered

I have been sitting with this review for a few months because I wanted to give myself time to reflect honestly on the experience before writing it. My timeshare was an annual week at a Starwood-branded property that my ex-husband and I purchased together in 2009. After our divorce, neither of us wanted it and we were equally responsible for the maintenance fees — about $2,600 a year split between us. Getting out of it was important for both of us to move forward. Atlantic Timeshare Group handled exits from multiple resort brands, and they seemed familiar with the joint-ownership complications that came with a divorce situation. That knowledge was part of why we chose them. The initial process was thorough. Both of us had to sign documents, which created some logistical delays that were honestly more about coordination between my ex and me than anything Atlantic did wrong. I try to be fair about that. Where Atlantic fell short was in the months that followed. Once the paperwork was in motion, updates became infrequent and often non-specific. I understand that exit negotiations with resorts are not always fast, but a monthly email saying "case in progress" is not really useful. Month six brought real movement. The resort acknowledged the exit request and we entered a formal review period. Month nine, we received a confirmed release from Starwood and Atlantic sent us the supporting documentation. Nine months is long. The exit is real. The experience in between was not what I would call a good client experience.