Atlantic Timeshare Group

I am going to write this review the way I would describe this company to a friend: they are fine. Not impressive, not alarming — just fine. My timeshare was a Marriott Vacation Club ownership on the coast of South Carolina. After fifteen years of ownership, my wife and I had used it perhaps eight times. The maintenance fee had grown to $4,100 per year. It was time. Atlantic was recommended to me by a colleague who had used them two years earlier with average results. That should have been a clue. The process began with a detailed intake. The staff member I spoke with was knowledgeable about Marriott specifically and explained the exit process clearly. Fee was $4,000 flat. Timeline: five to eight months. We received monthly emails. They were brief but at least they came on schedule. When I called in, I could reach someone within twenty-four hours. That consistency was appreciated. The exit was confirmed in month six — on the lower end of their stated range. The documentation was complete and professional. My criticism is more about what was missing than what went wrong. There was no sense that they were working hard on our case specifically. The whole experience felt transactional and impersonal. For $4,000 I expected to feel like a valued client. I felt more like a ticket number. That said, the outcome was exactly what was promised. Three stars is right.

We worked with this company for about 4 months and came away satisfied with both the process and the outcome. From our first call, the team was professional and knowledgeable. They explained every step clearly and we never felt left in the dark. The final result was exactly what they had outlined at the beginning. Cost came in at $38,200 as quoted. We would use them again.

My husband and I had tried to handle this ourselves for over a year with no success. Within 3 months of signing with this company, our property was sold and the transfer was complete. The final amount was $29,600. The whole experience was far less stressful than we anticipated.

We worked with this company for about 6 months and came away satisfied with both the process and the outcome. From our first call, the team was professional and knowledgeable. They explained every step clearly and we never felt left in the dark. The final result was exactly what they had outlined at the beginning. Cost came in at $35,800 as quoted. We would use them again.

I have been sitting with this review for a few months because I wanted to give myself time to reflect honestly on the experience before writing it. My timeshare was an annual week at a Starwood-branded property that my ex-husband and I purchased together in 2009. After our divorce, neither of us wanted it and we were equally responsible for the maintenance fees — about $2,600 a year split between us. Getting out of it was important for both of us to move forward. Atlantic Timeshare Group handled exits from multiple resort brands, and they seemed familiar with the joint-ownership complications that came with a divorce situation. That knowledge was part of why we chose them. The initial process was thorough. Both of us had to sign documents, which created some logistical delays that were honestly more about coordination between my ex and me than anything Atlantic did wrong. I try to be fair about that. Where Atlantic fell short was in the months that followed. Once the paperwork was in motion, updates became infrequent and often non-specific. I understand that exit negotiations with resorts are not always fast, but a monthly email saying "case in progress" is not really useful. Month six brought real movement. The resort acknowledged the exit request and we entered a formal review period. Month nine, we received a confirmed release from Starwood and Atlantic sent us the supporting documentation. Nine months is long. The exit is real. The experience in between was not what I would call a good client experience.

My husband and I had tried to handle this ourselves for over a year with no success. Within 7 months of signing with this company, our property was sold and the transfer was complete. The final amount was $22,700. The whole experience was far less stressful than we anticipated.

My husband and I had tried to handle this ourselves for over a year with no success. Within 7 months of signing with this company, our property was sold and the transfer was complete. The final amount was $16,000. The whole experience was far less stressful than we anticipated.

Professional service from intake through closing. Our case manager kept us informed at each stage, responded to emails within 24 hours, and the entire process took 3 months — right in line with what they quoted. Fee was $26,700. Clean and straightforward.

I was skeptical going in because I had read mixed things about the industry generally. But this company was straightforward throughout. Timeline was 4 months, cost was $23,700, and there were no surprise fees. The outcome was exactly what was promised.

After years of paying maintenance fees on a property we never used, we finally decided to act. This company made the process much smoother than we expected. Our case manager was responsive, the paperwork was handled efficiently, and we received our confirmation within 4 months. Total cost was $24,600. Highly recommended.

I had to follow up more often than I would have liked, and the 8-month timeline was on the longer end of what they quoted. That said, the final result was as promised and the cost came in at $17,400. Not the smoothest experience, but a successful one.

Mixed experience overall. The team was polite and knowledgeable, but communication during months three through five was sparse. Things picked up in month 6 and we closed successfully at $25,300. Would cautiously recommend — just stay on top of them.

Mixed experience overall. The team was polite and knowledgeable, but communication during months three through five was sparse. Things picked up in month 8 and we closed successfully at $36,900. Would cautiously recommend — just stay on top of them.

Every meaningful piece of information I received from Atlantic Timeshare Group during my eight-month process was something I had to actively request. I cannot think of a single time they called me with an update I had not specifically asked for. I had a Club Wyndham Access membership I had held for about nine years. The points had become nearly useless to me because availability at the properties I wanted was consistently blocked. The maintenance fees were $3,600 per year. I contacted Atlantic because they had a physical office in New England, which made them feel more accountable than a company operating entirely remotely. The intake process was good. The exit fee was $3,800 and the timeline was five to seven months. Months one through four: complete silence on their end. I called at month two and was told things were in progress. I called at month four and was told the resort review period was taking longer than expected. This was the first I had heard of any delay. Month six: I emailed asking for a written status update. I received one three days later — the first time I had gotten anything in writing beyond the initial contract. The update confirmed we were in the final review stage. Month eight: the exit was confirmed. Atlantic sent me the documentation and a brief congratulatory note. Eight months is outside their stated range. The exit is legitimate. But "they got it done" does not feel like sufficient praise when you spent eight months having to fight for every piece of information about your own case.

I had to follow up more often than I would have liked, and the 6-month timeline was on the longer end of what they quoted. That said, the final result was as promised and the cost came in at $17,900. Not the smoothest experience, but a successful one.

We worked with this company for about 6 months and came away satisfied with both the process and the outcome. From our first call, the team was professional and knowledgeable. They explained every step clearly and we never felt left in the dark. The final result was exactly what they had outlined at the beginning. Cost came in at $16,600 as quoted. We would use them again.

I want to be careful to distinguish between what went wrong because of Atlantic and what went wrong because of my timeshare company. The resort was clearly not making this easy. But Atlantic's communication through that difficulty was poor, and I think they deserve accountability for that part. I inherited a Sunterra Resorts membership from my uncle — a contract type I was told was "notoriously difficult" to exit because Sunterra had been through bankruptcy and the successor ownership rights were convoluted. Atlantic said they had handled situations like mine before and quoted a six-month process. Eleven months later, my exit was confirmed. I understand five extra months can happen when a resort's legal situation is complex. What I did not understand was why I had to find out about every complication by calling and asking rather than being told proactively. At one point, I found out through a form letter from the resort — not from Atlantic — that there was a documentation issue that had apparently been sitting unresolved for three weeks. When I called Atlantic about it, they apologized and confirmed they were aware. I asked why they had not told me. The answer I received was not satisfying. The exit did complete. The documentation is legitimate. But if I could go back, I would have asked much harder questions about how they communicate when complications arise.

Professional service from intake through closing. Our case manager kept us informed at each stage, responded to emails within 24 hours, and the entire process took 7 months — right in line with what they quoted. Fee was $25,200. Clean and straightforward.

We worked with this company for about 6 months and came away satisfied with both the process and the outcome. From our first call, the team was professional and knowledgeable. They explained every step clearly and we never felt left in the dark. The final result was exactly what they had outlined at the beginning. Cost came in at $27,600 as quoted. We would use them again.

I worked with this company for approximately 18 months to complete my timeshare resale. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the listing and marketing, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 6 weeks after the paperwork was submitted. Total cost: $3000 (as quoted). I would recommend this company to others in similar situations.

Professional service from intake through closing. Our case manager kept us informed at each stage, responded to emails within 24 hours, and the entire process took 7 months — right in line with what they quoted. Fee was $37,700. Clean and straightforward.

I was skeptical going in because I had read mixed things about the industry generally. But this company was straightforward throughout. Timeline was 5 months, cost was $40,500, and there were no surprise fees. The outcome was exactly what was promised.

After years of paying maintenance fees on a property we never used, we finally decided to act. This company made the process much smoother than we expected. Our case manager was responsive, the paperwork was handled efficiently, and we received our confirmation within 4 months. Total cost was $24,300. Highly recommended.

My husband and I had tried to handle this ourselves for over a year with no success. Within 5 months of signing with this company, our property was sold and the transfer was complete. The final amount was $32,000. The whole experience was far less stressful than we anticipated.

Professional service from intake through closing. Our case manager kept us informed at each stage, responded to emails within 24 hours, and the entire process took 5 months — right in line with what they quoted. Fee was $28,600. Clean and straightforward.

After years of paying maintenance fees on a property we never used, we finally decided to act. This company made the process much smoother than we expected. Our case manager was responsive, the paperwork was handled efficiently, and we received our confirmation within 4 months. Total cost was $15,700. Highly recommended.

After years of paying maintenance fees on a property we never used, we finally decided to act. This company made the process much smoother than we expected. Our case manager was responsive, the paperwork was handled efficiently, and we received our confirmation within 3 months. Total cost was $17,000. Highly recommended.

I was skeptical going in because I had read mixed things about the industry generally. But this company was straightforward throughout. Timeline was 3 months, cost was $21,800, and there were no surprise fees. The outcome was exactly what was promised.

The process took 6 months — a bit longer than the estimate — and communication was inconsistent in the middle stretch. But the outcome was solid: our property sold for $38,400 and the transfer was clean. Three stars because the journey was bumpier than it needed to be, but they delivered.

I was skeptical going in because I had read mixed things about the industry generally. But this company was straightforward throughout. Timeline was 6 months, cost was $25,800, and there were no surprise fees. The outcome was exactly what was promised.

The process took 5 months — a bit longer than the estimate — and communication was inconsistent in the middle stretch. But the outcome was solid: our property sold for $33,100 and the transfer was clean. Three stars because the journey was bumpier than it needed to be, but they delivered.

I worked with this company for approximately 2 months to complete my timeshare charity donation. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. The document phase went smoothly but communication became inconsistent during months 4-6. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the charity donation as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 2 weeks after the paperwork was submitted. Total cost: $2400 (as quoted). Mixed feelings overall, but they did get the job done.