I Had to Fight For Every Update

Every meaningful piece of information I received from Atlantic Timeshare Group during my eight-month process was something I had to actively request. I cannot think of a single time they called me with an update I had not specifically asked for. I had a Club Wyndham Access membership I had held for about nine years. The points had become nearly useless to me because availability at the properties I wanted was consistently blocked. The maintenance fees were $3,600 per year. I contacted Atlantic because they had a physical office in New England, which made them feel more accountable than a company operating entirely remotely. The intake process was good. The exit fee was $3,800 and the timeline was five to seven months. Months one through four: complete silence on their end. I called at month two and was told things were in progress. I called at month four and was told the resort review period was taking longer than expected. This was the first I had heard of any delay. Month six: I emailed asking for a written status update. I received one three days later — the first time I had gotten anything in writing beyond the initial contract. The update confirmed we were in the final review stage. Month eight: the exit was confirmed. Atlantic sent me the documentation and a brief congratulatory note. Eight months is outside their stated range. The exit is legitimate. But "they got it done" does not feel like sufficient praise when you spent eight months having to fight for every piece of information about your own case.