Promised Six Months — Took Eleven

I want to be careful to distinguish between what went wrong because of Atlantic and what went wrong because of my timeshare company. The resort was clearly not making this easy. But Atlantic's communication through that difficulty was poor, and I think they deserve accountability for that part. I inherited a Sunterra Resorts membership from my uncle — a contract type I was told was "notoriously difficult" to exit because Sunterra had been through bankruptcy and the successor ownership rights were convoluted. Atlantic said they had handled situations like mine before and quoted a six-month process. Eleven months later, my exit was confirmed. I understand five extra months can happen when a resort's legal situation is complex. What I did not understand was why I had to find out about every complication by calling and asking rather than being told proactively. At one point, I found out through a form letter from the resort — not from Atlantic — that there was a documentation issue that had apparently been sitting unresolved for three weeks. When I called Atlantic about it, they apologized and confirmed they were aware. I asked why they had not told me. The answer I received was not satisfying. The exit did complete. The documentation is legitimate. But if I could go back, I would have asked much harder questions about how they communicate when complications arise.