Slow Process and Inconsistent Updates

I have been hesitant to write this review because the sale did eventually go through, and I do not want to be unfair. But after eight months of frustration, I think other people deserve an honest account of what to expect. My wife and I owned a Bluegreen vacation package we had barely used in four years. The maintenance fees had become a real financial strain — over $2,800 per year — and we decided a resale was our best option. We came to Legacy Resorts Group because they appeared to specialize in marketed resales rather than direct exits. The first meeting was encouraging. The representative we worked with knew the Bluegreen secondary market and gave us realistic expectations about value. We agreed on a listing price and paid the upfront fee, which was $1,400. After that, the communication essentially stalled. We received a form email every three weeks or so confirming our listing was "active." When we called for specifics, we were often put on hold and then told someone would follow up. The follow-ups rarely came on the day promised. At month five, we were told a buyer was interested. This felt like progress, but the negotiation phase stretched another ten weeks because the buyer kept changing their offer parameters and our case manager seemed to have very little control over the timeline. The sale closed at $17,800. It was at the lower end of the range they originally quoted. The transfer completed and we received the funds. The outcome was acceptable. The process was not. If better companies exist in this space, I would try them first.