Experience
I worked with this company for approximately 17 months to complete my timeshare exit. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail.
The document phase went smoothly but communication became inconsistent during months 3-7. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the exit as promised.
The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 5 weeks after the paperwork was submitted.
Total cost: $2700 (as quoted). Mixed feelings overall, but they did get the job done.
What Went Well
The initial consultation was informative and the case manager assigned to me was helpful when I could reach them.
What Went Wrong
Had multiple case manager changes which set the process back each time.
Advice for Others
Set realistic expectations and don't believe the shortest timeline estimate.
Ratings Breakdown
Transparency
3/5
Communication
3/5
Timeline
3/5
Professionalism
4/5
Outcome
3/5