Karen Cole

I inherited a timeshare from my parents and needed to transfer it to my name or dispose of it. I chose this company after researching several options online and checking their BBB rating. Day 1-3: Initial consultation and document collection. They reviewed my parents' original contract, the will, probate documents, and current maintenance fee statements. Week 1: They provided three options: (1) Transfer to my name, (2) Donate to their charity partner program, (3) Attempt resale. I chose option 2 since I had no interest in keeping the timeshare. Weeks 2-3: They prepared all transfer documents and coordinated with the charity that would receive the ownership. Week 4: I signed documents at a local notary (they paid for the notary service). Documents were submitted to the resort. Weeks 5-8: Waiting period for resort approval of the transfer. Week 9: Received confirmation that the transfer was complete and I was released from all future obligations. Total process: 9 weeks. Total cost: $1,200 flat fee (no hidden charges).

I worked with this company for approximately 16 months to complete my timeshare resale. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. The document phase went smoothly but communication became inconsistent during months 3-5. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the resale as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 5 weeks after the paperwork was submitted. Total cost: $3900 (as quoted). Mixed feelings overall, but they did get the job done.