Anna Cook
Rocky Mountain ResortsReviews mentioning Anna Cook
Avoid This Company
Rocky Mountain ResortsI worked with this company for approximately 18 months to complete my timeshare transfer. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 18 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 18 months and have filed complaints with the BBB. Total cost: $2300 (higher than the initial quote of $1000). I cannot recommend this company based on my experience.
Poor Communication Throughout
Rocky Mountain ResortsI worked with this company for approximately 12 months to complete my timeshare transfer. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 12 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 12 months and have filed complaints with the BBB. Total cost: $2800 (higher than the initial quote of $2100). I cannot recommend this company based on my experience.