Westgate Relief Services

I worked with this company for approximately 15 months to complete my timeshare exit. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. The document phase went smoothly but communication became inconsistent during months 4-6. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the exit as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 6 weeks after the paperwork was submitted. Total cost: $2200 (as quoted). Mixed feelings overall, but they did get the job done.

What set this company apart was their communication. From day one, I knew exactly what to expect and they delivered on those expectations. My Shell Vacation exit took 6 months and $2,600, exactly as quoted. Month 1: Comprehensive intake and document review. Months 2-4: Active negotiation with Shell's resolution department. Month 5: Agreement reached for deed-back at no additional cost. Month 6: Paperwork completed and release confirmed.

I worked with this company for approximately 11 months to complete my timeshare transfer. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 2 weeks after the paperwork was submitted. Total cost: $1800 (as quoted). I would recommend this company to others in similar situations.