Westgate Relief Services

I worked with this company for approximately 15 months to complete my timeshare deed-back. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 5 weeks after the paperwork was submitted. Total cost: $3900 (as quoted). I would recommend this company to others in similar situations.

I worked with this company for approximately 6 months to complete my timeshare deed-back. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 6 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 6 months and have filed complaints with the BBB. Total cost: $1800 (higher than the initial quote of $1100). I cannot recommend this company based on my experience.

After 14 months of working with this company, I'm finally free of my Hyatt Vacation Ownership. The process was longer than expected but they never gave up. Months 1-4: Initial attempts through Hyatt's surrender program were rejected. Months 5-8: Shifted to attorney-assisted negotiation with escalating pressure. Months 9-12: Formal demand letters and regulatory complaints filed. Month 13: Hyatt finally agreed to accept the deed back. Month 14: Paperwork completed and release confirmed. Total cost: $4,800 (higher than initial quote due to legal escalation).