Marriott Vacation Services

I used this company's charity transfer program to dispose of a timeshare I inherited. Since I had no interest in keeping it and the resale value was essentially zero, donating it made sense. The process took 12 weeks from start to finish. Weeks 1-2: Consultation and document review. They verified the timeshare was eligible for donation. Weeks 3-6: Coordination with the receiving charity and preparation of transfer documents. Weeks 7-10: Resort approval process for the ownership transfer. Weeks 11-12: Final signatures and confirmation. Total cost: $1,500 flat fee plus I got a tax deduction for the donation.

I worked with this company for approximately 13 months to complete my timeshare transfer. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 13 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 13 months and have filed complaints with the BBB. Total cost: $4800 (higher than the initial quote of $2500). I cannot recommend this company based on my experience.

I worked with this company for approximately 5 months to complete my timeshare deed-back. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. The document phase went smoothly but communication became inconsistent during months 4-5. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the deed-back as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 2 weeks after the paperwork was submitted. Total cost: $3900 (as quoted). Mixed feelings overall, but they did get the job done.