Terrible Customer Service

I worked with this company for approximately 3 months to complete my timeshare exit. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 3 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 3 months and have filed complaints with the BBB. Total cost: $2700 (higher than the initial quote of $2900). I cannot recommend this company based on my experience.