Decent Result But Communication Needs Work

My experience with Capital Resorts Alliance was mixed enough that I feel a three-star review is genuinely accurate. The outcome was good. The process of getting there was frustrating in ways that felt preventable. I had a Disney Vacation Club membership from the early 2000s that had appreciated considerably in resale value — but I was no longer in a position to travel and the annual dues had become a burden. I was initially advised by a friend to try the resale market, but after several months of no traction, I turned to Capital for a direct exit. The agreement quoted five to seven months. My case was assigned to a case manager who was knowledgeable and responsive in the first month. Then the responsiveness dropped off significantly. Months two through four, I initiated every meaningful communication. I would email, wait three days, then call. The responses I got were professional in tone but light on specifics. Month five brought more concrete movement — formal correspondence with the resort, requests for documentation, a clearer sense of the process. I could tell we were in the active phase. Month seven: my exit was confirmed and documented. DVC sent a formal acknowledgment and Capital provided a summary file of all correspondence. For $3,900, the outcome was solid. The communication gap in the middle of the process was real and unnecessary. A company that charges nearly $4,000 should have proactive client communication built into their process.