Took Much Longer Than Promised — Eventually Got It Done

My husband and I came to Resort Resale Network after spending almost two years trying to list our Wyndham property on our own. We had no takers and frankly had no idea how to reach serious buyers. A neighbor recommended them, and we figured we had nothing to lose. The initial consultation was fine. They were knowledgeable about the resale market and gave us what felt like a realistic sense of what our points package was worth. We signed an agreement and paid an upfront marketing fee — $1,800 — which they assured us was standard. Looking back, I wish I had shopped around more before agreeing to that fee. The first two months were quiet. Too quiet. We would send emails and get responses three or four days later. When we called the main office, we were often routed to voicemail. Our original case manager left the company around month three and nobody told us — we only found out because we got a generic email introducing someone new. That transition was bumpy. The new person had clearly not reviewed our file, and we had to explain everything from scratch. Months four through six improved somewhat. They did get our listing in front of buyers — we had two serious inquiries — but both fell through for reasons that were never fully explained to us. The company's communication during those negotiations was sparse. We had to ask repeatedly for updates. In month seven, a buyer was found and the sale moved forward. The closing process was handled adequately, if slowly. We received our payout about eleven weeks after accepting the offer. The final amount was $22,400, which was in the range they had originally quoted, so I will give them credit for that. Overall this was not a smooth experience. It worked, but the process felt disorganized and the communication was frustrating throughout. If the outcome had not been what they promised, I would have rated them much lower.