I Expected More For What I Paid

I paid Capital Resorts Alliance $4,800 and expected a level of service that matched that price. What I got was closer to what I would expect from a mid-range company at a fraction of the cost. My timeshare situation was relatively straightforward — a fixed-week deed at a branded resort in the Pocono Mountains. No mortgage, no special assessments, just a maintenance fee obligation I no longer wanted. I had contacted the resort directly before hiring Capital and been told there were no deedback programs available, so I understood why professional help was necessary. The process began well enough. The intake call was detailed and my case was explained to me clearly. Capital said to expect six to nine months to resolution. Month two: a form email. Month three: I called in and was told my case was being reviewed. Month four: another form email. Month five: I sent a written request for a status update and received a phone call three days later. The update was minimal — they were "in the outreach phase" and expected to hear from the resort within the next few weeks. Month seven: still waiting. Month nine: I was informed the resort had finally responded. Month ten: the exit was confirmed. Ten months is outside even their upper range. I understand that resort response times are not always within a company's control. What I do not understand is why they could not communicate more clearly about the delays and what they were doing about them. I am out of the timeshare. For $4,800 and ten months, I would have hoped for a more engaged partner.