Long Wait, Minimal Updates, Eventual Success

My wife and I are in our late sixties. We bought a timeshare about fifteen years ago when it seemed like a good investment for family vacations. After our grandchildren arrived and our family travel patterns changed, we stopped using it entirely. The maintenance fees — now $3,800 per year — had become a source of real tension in our household. We contacted Capital Resorts Alliance after a friend used a similar company with decent results. The intake process was professional and our case manager seemed genuinely knowledgeable. We felt cautiously optimistic. The first four months were quiet. We received two form emails confirming our case was in progress. When we called, we usually spoke with a staff member who was polite but could not tell us much beyond "your case is being actively worked." My wife started keeping a phone log around month three because she was tired of having calls go unrecorded. Around month five, we were told that the resort had acknowledged receipt of our exit request and that we were in the response window. That was the most concrete update we had received and it did feel like progress. Month seven brought resolution. We received a signed release letter from the resort and Capital provided us with copies of all the supporting documentation. The outcome was exactly what they had promised. The total cost was $4,200 — within the range they quoted. That was something. Our rating reflects the journey, not just the destination. Seven months of mostly silence for a reasonably capable outcome.