Fees Were Higher Than Quoted — Outcome Was Okay

I want other people to know what they are getting into before they sign with Capital Resorts Alliance, because what was presented to me at the start did not match what I experienced once the process was underway. My timeshare was a multi-year ownership with a mid-tier resort company. I had been trying to get out of the contract for over a year. Capital came to me via an internet search and their sales pitch was polished. They quoted me a fee in the range of $3,500 to $4,500 to handle the exit process and guaranteed a successful outcome. Once I signed, the fee structure changed. I was told there were additional legal coordination costs and a resort outreach fee that had not been included in the original quote. The new total was $5,900. I was not happy. I called to discuss this and was told these additional costs were explained in the service agreement — in section seven, paragraph four, I was told — and that they were standard. The representative I spoke with was not rude, but he was not apologetic either. When I pushed back more firmly, they offered a small concession and brought the total to $5,400. I accepted because I felt I had few options at that point. The actual exit process took about five months, which was within their stated range. Communication during that period was sporadic — some months two or three updates, other months nothing for four weeks at a stretch. My contract was terminated and I received written confirmation from the resort. That part they delivered on. The dishonesty around the total cost is what I cannot overlook.