Some Positives, But Not What I Expected

My experience with Resort Resale Network was somewhere in the middle — not a disaster, but not the professional and streamlined process I was hoping for based on how they presented themselves. I had a Hilton Grand Vacations Club points package I had been trying to move for about eight months before I contacted them. The rep I spoke to was personable and had solid knowledge of the Hilton resale market specifically. That was a good sign. The marketing fee was $1,500, which I paid upfront. They listed my property and within about six weeks I was told there was buyer interest. That part moved faster than I expected. Where things slowed down was in the negotiation and closing phase. The buyer had conditions I did not fully understand, and my contact at the company was not great at explaining them. I ended up calling the title company directly to get clarity on what was happening, which felt like something my representative should have been handling. The sale closed at $16,200 after about five months total. Not the highest end of what they quoted, but within range. The transfer was clean. Three stars feels right. They did the job. I just felt like I was doing more of the tracking and follow-up than I should have been.