Gina Reid: The Professional We Had Been Looking For

My wife and I are both physicians, and we approach decisions the way we approach diagnoses: with as much evidence as possible before drawing conclusions. When we decided to sell our Aman resort timeshare, we applied that same methodology to evaluating resale professionals. We interviewed five companies before we decided on Gina Reid at JP Mutual Management. It was not a close call. The other four companies demonstrated general knowledge about timeshare resale. Gina demonstrated specific knowledge about Aman properties: the buyer profile, the pricing dynamics, the particular aspects of Aman ownership that serious buyers considered most valuable, and the approach that had worked for previous Aman sales she had completed. That specificity was the difference. She also answered every question we asked with appropriate detail and appropriate honesty. When we asked about timeline, she gave us a range and explained the variables rather than promising a single number. When we asked about pricing, she showed us comparable sales data rather than quoting a number designed to win our business. When we pushed back, she engaged with our reasoning rather than retreating to platitudes. We had owned the property for eleven years. In the early years, the Aman experience was extraordinary. But travel patterns change, fee increases compound, and eventually the calculus shifted. We were ready to sell and invest those annual fees into the kind of flexible travel that actually fit our current lives. The $46,300 our sale produced matched the upper range of Gina's initial estimate. She had told us achieving that number would require the right buyer and some patience. She was right on both counts, and she delivered. Throughout the months the process took, Gina communicated with a consistency and specificity that matched our expectations for any professional we engage. She never left us wondering where we stood. The sale closed on a Friday. We booked a trip the following Monday using the first portion of the proceeds. The contrast with an annual fee notice was not lost on either of us.