Russell Smith Handled Our Complicated Sale With Grace

My wife and I had not used our timeshare in eight years when we finally decided the time had come to sell. What we discovered when we began the process was that eight years of partial payments, a period of delinquency we had since resolved, and some documentation gaps in our ownership history made our situation considerably more complicated than a typical resale. Two other resale companies declined to take our listing after hearing the history. One told us our complications would make finding a buyer almost impossible. The other took a consultation fee and then quietly stopped responding to our calls. We were left feeling that our property had no path forward. A family friend who had sold through JP Mutual Management suggested we call Russell Smith and be completely transparent about all the complications from the very beginning. We took that advice. Russell's response to our complicated history was not what we expected. Instead of hesitation or immediate disqualification, he asked detailed clarifying questions about each complication. He seemed to be assessing not whether he could help but exactly how. By the end of the call he had outlined a specific plan for addressing the documentation issues and presented our property to the right buyers in the right way. The $42,500 our sale produced was more than we had dared hope for given the complications. Russell managed the title documentation, coordinated with the resort's compliance department, and navigated the specific requirements around our delinquency history in ways we could never have managed on our own. Throughout the months this took, Russell was steady and communicative. He never made our complicated history feel like an accusation or a burden. He treated it as a set of problems to be solved, and he solved every one of them. We are genuinely grateful. Russell Smith took a case that two other companies had turned away and delivered a closed sale at a price we are proud of.