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Decent Service But Slow

3/5

Experience

I worked with this company for approximately 17 months to complete my timeshare transfer. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. The document phase went smoothly but communication became inconsistent during months 2-5. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the transfer as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 3 weeks after the paperwork was submitted. Total cost: $4400 (as quoted). Mixed feelings overall, but they did get the job done.

What Went Well

The flat fee structure meant I knew exactly what I was paying from the start.

What Went Wrong

The timeline was almost double what they initially estimated.

Advice for Others

It works out eventually but prepare for some frustration along the way.

Ratings Breakdown

Transparency
4/5
Communication
3/5
Timeline
4/5
Professionalism
3/5
Outcome
4/5