Experience
I am not easily impressed. In forty years of running my own business, I have dealt with salespeople of every kind. I know the difference between genuine expertise and polished presentations. Russell Smith at JP Mutual Management is the real deal.
My Marriott Vacation Club ownership had been a thorn in my side for fifteen years. What started as a reasonable annual fee had grown into a significant expense that no longer made sense for my lifestyle. I had tried multiple times to sell through the resort's own program, only to be told the market was soft and no buyers were available. I suspected they simply did not want to facilitate exits.
When I first contacted JP Mutual Management, I approached the conversation as I would any business negotiation. I asked pointed questions about their success rates, their methodology, and their fee structure. Most salespeople become defensive under this kind of examination. Russell welcomed it.
Russell's answers were specific, detailed, and verifiable. He provided references from clients with similar Marriott situations. He explained his approach in terms that demonstrated genuine expertise, not memorized scripts. When I pushed back on certain points, he acknowledged limitations honestly rather than overselling his capabilities.
The $40,600 fee was substantial, but Russell justified every dollar. He broke down the services included, the timeline expected, and the specific strategies he would employ for Marriott properties. His transparency about what the money would accomplish set him apart from every other company I had researched.
Throughout the process, Russell demonstrated the professionalism I expect from any business partner. He met deadlines. He communicated proactively. He solved problems without drama. When the resort raised objections, he addressed them efficiently and effectively.
The day my exit was confirmed, I called Russell to express my respect - not just my gratitude, but genuine professional respect. He had earned it through competence, integrity, and results.
For business owners and executives accustomed to evaluating professionals, Russell Smith will meet your standards. He is the real deal.
What Went Well
Russell welcomed professional scrutiny and delivered exactly what he promised. True expertise, not just salesmanship.
What Went Wrong
The resort was predictably difficult, but Russell handled them with efficiency and effectiveness.
Advice for Others
Evaluate Russell as you would any professional. He will exceed your expectations.
Ratings Breakdown
Transparency
5/5
Communication
5/5
Timeline
5/5
Professionalism
5/5
Outcome
5/5
Timeline & Costs
Service TypeTimeshare Exit / Cancellation
Initial Quote$-
Final Cost$$40,600
Documentation
- Contract/Agreement
- Invoice/Receipt
- Email Correspondence
- Call Logs