Experience
I am a retired attorney, and let me tell you - I approached JP Mutual Management with every ounce of professional skepticism I had developed over thirty years of legal practice. I examined their contracts, researched their corporate filings, and grilled Russell Smith with questions designed to expose any inconsistencies in his pitch.
Russell passed every test. He welcomed my scrutiny, answered my questions directly, and provided documentation for every claim he made. In thirty years of dealing with salespeople of all kinds, I had never encountered someone so transparent and unflinching under examination.
My timeshare situation was complicated. I owned at a high-end resort with contracts that I had personally reviewed and believed to be ironclad. As an attorney, I had tried to find my own exit strategy and failed. The legal frameworks that usually provided consumer protections seemed to offer no relief. I had essentially concluded that escape was impossible.
Russell disagreed. He explained strategies I had not considered, approaches specific to my resort that had worked for other clients, and legal developments that had occurred since I had last researched the issue. His knowledge exceeded my own, despite my legal training, because this was his specialty while timeshare law had only been an occasional interest of mine.
The $45,300 fee was higher than I had hoped, reflecting the complexity of my particular situation. But Russell explained exactly why my case required more intensive handling and what that additional investment would accomplish. His transparency about pricing, even when delivering news I did not want to hear, only increased my trust.
The process required patience and persistence. The resort fought hard to keep me, as I had expected. But Russell was prepared for every move they made. His experience showed in how quickly he responded to each obstacle, often anticipating their tactics before they deployed them.
When my exit was finally confirmed, I had to admit that Russell had accomplished what I, with all my legal training, had been unable to achieve. He earned my respect as a professional and my gratitude as a client.
If a skeptical retired attorney can become a believer, anyone can. Russell Smith is the real deal.
What Went Well
Russell welcomed my professional scrutiny and answered every question directly. His transparency was exceptional.
What Went Wrong
The resort was highly resistant, as expected for a complex case. Russell handled every obstacle expertly.
Advice for Others
Even if you have legal training, trust Russell specialized expertise. Timeshare exit is his specialty, and it shows.
Ratings Breakdown
Transparency
5/5
Communication
5/5
Timeline
5/5
Professionalism
5/5
Outcome
5/5
Timeline & Costs
Service TypeTimeshare Exit / Cancellation
Initial Quote$-
Final Cost$$45,300
Documentation
- Contract/Agreement
- Invoice/Receipt
- Email Correspondence
- Call Logs