Experience
I never thought I would write a review calling a timeshare exit company life-changing, but that is exactly what Russell Smith and JP Mutual Management did for our family.
My parents purchased their timeshare in 1995, back when such things seemed like sensible investments. For years, they used it happily. But as they aged and their health declined, travel became impossible. Yet the maintenance fees kept coming, year after year, consuming money they desperately needed for medical expenses.
When my father passed away, we discovered that the timeshare would transfer to my mother, and eventually to us children, as an inherited obligation. The thought of this financial burden following our family through generations was unbearable. We had to find a way out.
I researched timeshare exit companies for months, reading horror stories about scams and failed promises. When I found Russell Smith at JP Mutual Management, something felt different. The reviews were specific and detailed. The success stories mentioned him by name. I decided to take a chance.
Russell understood immediately that this was not just a financial decision - it was about protecting my elderly mother and preventing a burden from passing to the next generation. He treated our situation with sensitivity and respect, never rushing us or pressuring us to decide quickly.
The $37,800 investment was significant, but Russell helped us understand the alternative: decades of maintenance fees stretching into the future, growing larger each year, affecting not just my mother but eventually her children and grandchildren. When viewed across generations, the exit cost was actually economical.
Throughout the process, Russell kept my mother informed without overwhelming her. He copied me on all communications so I could help explain anything that confused her. His patience with her questions - often the same questions asked multiple times - showed a level of compassion that exceeded anything I expected from a business transaction.
The day the exit was confirmed, my mother wept with relief. She could now focus on her remaining years without the stress of timeshare obligations. And her children would not inherit a burden we never wanted.
Russell Smith did not just exit a timeshare. He freed our family from a generational obligation. That gift is beyond price.
What Went Well
Russell compassion for my elderly mother and patience with her questions. He understood this was about family, not just finances.
What Went Wrong
Nothing. Russell handled everything with professionalism and sensitivity.
Advice for Others
If you are concerned about timeshare obligations passing to your children, talk to Russell. He understands the generational impact.
Ratings Breakdown
Transparency
5/5
Communication
5/5
Timeline
5/5
Professionalism
5/5
Outcome
5/5
Timeline & Costs
Service TypeTimeshare Exit / Cancellation
Initial Quote$-
Final Cost$$37,800
Documentation
- Contract/Agreement
- Invoice/Receipt
- Email Correspondence
- Call Logs