Vacation Ownership Advocates•4/8/2025
Experience
I worked with this company for approximately 9 months to complete my timeshare transfer. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 9 months instead of the 4 months they initially quoted.
I'm still waiting for resolution after 9 months and have filed complaints with the BBB.
Total cost: $3500 (higher than the initial quote of $1000). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
Communication gaps during the middle months were frustrating. Timeline estimates were not accurate.
Advice for Others
Trust your instincts - if something feels off during the sales call, walk away.
Ratings Breakdown
Transparency
1/5
Communication
3/5
Timeline
2/5
Professionalism
3/5
Outcome
3/5
Documentation
- Contract/Agreement
- Invoice/Receipt
- Email Correspondence