Experience
I worked with this company for approximately 12 months to complete my timeshare exit. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 12 months instead of the 4 months they initially quoted.
I'm still waiting for resolution after 12 months and have filed complaints with the BBB.
Total cost: $3600 (higher than the initial quote of $1700). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
I had to chase updates constantly - they rarely proactively reached out.
Advice for Others
Avoid upfront fees - legitimate companies often offer payment plans or contingency pricing.
Ratings Breakdown
Transparency
3/5
Communication
3/5
Timeline
3/5
Professionalism
3/5
Outcome
2/5
Documentation
- Invoice/Receipt
- Email Correspondence