My journey with this company started in January 2023 when I reached out after seeing their advertisement online. During our initial consultation call, the rep explained their three-phase exit process: document review, resort negotiation, and final deed transfer. Phase 1 (Weeks 1-4): They collected all my ownership documents including the original contract, deed, and maintenance fee history. The document specialist identified several clauses in my contract that could be leveraged for the exit. Phase 2 (Months 2-8): This was the negotiation phase where they worked directly with the resort's legal team. I received monthly progress updates via email, though there were a few months where communication slowed down. They had to file formal complaints with the resort's corporate office twice before getting traction. Phase 3 (Months 9-14): The final paperwork and deed transfer. This included signing quitclaim deeds, getting documents notarized, and waiting for the resort to process the transfer. The longest wait was the 6 weeks for the resort to officially release me from the contract. Total process: 14 months from initial contact to receiving my release letter.
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