Sandcastle Resale Co

I worked with this company for approximately 15 months to complete my timeshare exit. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 15 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 15 months and have filed complaints with the BBB. Total cost: $3700 (higher than the initial quote of $1500). I cannot recommend this company based on my experience.

We sold our Marriott Vacation Club interest through Sandcastle after eight months — about a month longer than their stated range. The process was good overall. Communication was consistent and the consultant was knowledgeable. The price came in at the lower-middle of the initial estimate range. I am giving four stars because the experience was solid and the outcome fair, with a minor timeline miss that was explained adequately.

We had tried selling our Disney Vacation Club interest through DVC Resale Market and several other listing sites with no success over a fourteen-month period. A friend who had sold a Marriott property through Sandcastle Resale Co recommended them. The consultant we worked with knew the DVC resale market specifically and had recently placed a comparable point allocation. He gave us a price, explained the DVC right-of-first-refusal process, and set a realistic timeline. The sale closed in four and a half months at exactly the price quoted.

We had an accepted offer in month four that fell through when the buyer's financing did not close. Sandcastle notified us promptly about the fall-through, which I appreciated. What I did not appreciate was the communication slowdown that followed — for the next three months, updates became inconsistent and I had to follow up more than twice to get information. We eventually sold in month eleven. Two stars because the outcome was real but the recovery from the deal falling through was handled poorly.

Sandcastle sold our Hilton Grand Vacations Club interest in Orlando in six months at the price they quoted. The process was professional throughout — consistent communication, accurate documentation, and a buyer who matched the profile the consultant described at the start. We have already referred two neighbors to them. For Florida resort resales, this is a company that knows the market and delivers results.

We are at the ten-month mark on a stated six-to-nine-month timeline. The sale has not yet closed though we have had an interested buyer for several weeks that has not fully committed. Communication is adequate — monthly updates come without us needing to initiate. But I am growing impatient with the pace. Updating to three stars from what might have been four, pending the resolution. The team seems competent but the market for our property type appears to be softer than they initially indicated.