Great Lakes Resale

I worked with this company for approximately 17 months to complete my timeshare charity donation. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 17 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 17 months and have filed complaints with the BBB. Total cost: $2800 (higher than the initial quote of $1000). I cannot recommend this company based on my experience.

I worked with this company for approximately 16 months to complete my timeshare resale. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 16 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 16 months and have filed complaints with the BBB. Total cost: $4900 (higher than the initial quote of $1100). I cannot recommend this company based on my experience.