Diamond Resorts Solutions

I worked with this company for approximately 6 months to complete my timeshare deed-back. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. The document phase went smoothly but communication became inconsistent during months 2-6. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the deed-back as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 5 weeks after the paperwork was submitted. Total cost: $4000 (as quoted). Mixed feelings overall, but they did get the job done.

Signed up in January paying $3,800. Was told 6-9 months for exit. We're now 18 months in with no resolution. Timeline: months 1-3 document collection and "case building," months 4-8 allegedly negotiating with resort, months 9-12 "escalated to legal team," months 13-18 radio silence and excuses. Currently considering legal action against this company.

I worked with this company for approximately 15 months to complete my timeshare transfer. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 6 weeks after the paperwork was submitted. Total cost: $3800 (as quoted). I would recommend this company to others in similar situations.