Diamond Resorts Solutions

I worked with this company for approximately 9 months to complete my timeshare exit. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 3 weeks after the paperwork was submitted. Total cost: $4900 (as quoted). I would recommend this company to others in similar situations.

Initial quote: $2,500 for timeshare exit. Final cost: $4,700. Timeline: month 1 paid initial fee. Month 3 told I needed "expedited processing" for additional $800. Month 5 told legal filing fees would be $600 extra. Month 7 told resort required additional documentation processing at $800. Month 9 finally received release. 4 months over estimated timeline.

I worked with this company for approximately 3 months to complete my timeshare exit. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 4 weeks after the paperwork was submitted. Total cost: $2800 (as quoted). I would recommend this company to others in similar situations.